Overview
About Exadel
Since 1998 Exadel has been engineering its own software products and custom software for clients of all sizes. Headquartered in Walnut Creek, California, Exadel currently has 1000+ employees in development centers across America, Europe, and Asia.
About the Customer (Project)
The customer is an educational technology company based in Salt Lake City, Utah that creates Canvas Network, a massive open online course platform. The customer needs help operating and maintaining functionality of the product. This means we’re looking for people with an operational mindset who will strive to surpass the customer’s SLAs of 99.9% uptime 24×7, minimal bugs, test automation, and minimal waste (both process and technical).
The services will be:
- an attendance tool enabling teachers to easily record attendance. This is a standard Ruby on Rails app with backbone JS (and some React) on the front end. Backed by RDS (both MySQL and Postgres)
- an Alexa skills service. This is a light service written as a JavaScript lambda and an Express/Node server application backed by DynamoDB
- a document viewing and annotation service. This is made up of a Node app and a conversion service (knight rider) written in Java and backed by S3 and DynamoDB. It also uses SQS and has a small amount of Scala.
- LTI applications using Ruby and Rails. They are deployed on our platform infrastructure and leverage Postgres, ElastiCache, S3, etc.
- a learning content package manager. This service is made up of a 3rd party service written in Java/JavaScript/MySQL. Hosted with EC2 and RDS. There’s also a wrapper written in rails/js/postgres.
We are looking for
a qualified Team Leader to manage our team and provide effective guidance. You will be responsible for supervising, managing, and motivating team members on a daily basis.
Requirements
- Proven work experience as a team leader or supervisor
- Solid experience with Ruby
- Experience in Production Support activities (on-call availability, production monitoring, incidents resolution, deployments)
- Excellent communication and leadership skills
- Organizational and time-management skills
- Decision-making skills
- Degree in management or training in team leading is a plus
Responsibilities
- Create an inspiring team environment with a culture of open communication
- Set clear team goals
- Production support customizing
- Delegate tasks and set deadlines
- Oversee day-to-day operations
- Monitor team performance and report on metrics
- Motivate team members
- Listen to team members’ feedback and resolve any issues or conflicts
- Recognize high performance and reward accomplishments
- Encourage creativity and risk-taking
- Suggest and organize team-building activities
