Overview
About Company
MedicalDirector is Australia’s leading medical software and information provider processing over 70 million patient consultations every year. MedicalDirector has been supporting healthcare professionals and improving health outcomes for over 25 years. Their software solutions and insights power Australia’s healthcare industry, with over 17,000 health professionals using their platforms, which process millions of patient consultations weekly.
From electronic health records, patient management, billing, scheduling, care coordination, and medicines information to population health management services, our platforms provide innovative solutions to enable streamlined, ideal healthcare across Australia.
About Product
Telstra Health offers software applications, and platforms that connect health information, patients, and providers. We offer our solutions to the pharmacy, public and private hospital, primary care, diagnostic, Indigenous health, and age, disability, and community care sectors in Australia, as well as to Government and other health funders
Our telehealth services are the foundation of tailored solutions for patients, healthcare workers, hospitals, pharmacies, and health funds to build a safer and more convenient way to manage health.
Key Stakeholder Relationships
Who will this role work with closely?
Internal: Product team, Architects, Development team, QA team, Clinical Application Specialist, Customer Implementation and Support, Security and Business Development.
External: Customers, Suppliers, Prospects.
Key Accountabilities & Outcomes
What will this role do day to day?
• Work collaboratively with the broader Design team including the Lead Product Designer, Solution Architects, Business Analysts, Clinical app specialists, Security, Product and Technology teams through all stages of product development including discovery, problem definition, ideation, rapid prototyping, and testing.
• Facilitate customer interview workshops, ideation, prototyping, design review, and usability testing sessions if needed. Deliver workflows and designs that offer optimum experience, are effective, user-friendly, simple, and accessible within an established development sprint cycle.
• Leverage competitor analysis and market research insights to uncover potential solutions for customer problems and make meaningful recommendations. Explore these through usability testing and prototypes. Document customer insights, workshop notes, personas, user journeys, wireframes, and high-fidelity prototype designs.
• Collaborate with development team frequently and iterate designs once more insights are discovered, and a designed functionality is tested
• Develop and maintain effective documentation, contribute to standards, conventions, processes, and UX/UI frameworks for the product, for e.g.: design system, component libraries, design briefs etc.
• Attend and contribute to established development sprint ceremonies.
• Collaborate and actively contribute to the development of a Design community of practice.
Health, Safety and Wellbeing Accountabilities
How does this role contribute to maintaining health, safety and wellbeing at Telstra Health?
All employees and contractors have an obligation to comply with their HSW responsibilities. You will:
• Familiarise yourself with and ensure adherence to Telstra Health HSW policies and procedures.
• Consult with colleagues and HSW representatives on HSW issues.
• Ensure that your direct reports (employees and contractors) are provided with required training, induction and advise to ensure their safety at workplace.
• Immediately report incidents as per the incident reporting procedure.
• Be a role model to your team by adopting safe working behaviour at work
Experience & Qualifications
Previous Experience Experience required to succeed in this role
• 5+ years’ experience in mobile app design with expertise across both UX research and UI design in an Agile team environment.
• Previous experience working in complex, large-scale and regulated organisations employing Lean UX and Design sprint processes to develop and deliver rapid prototypes
• Experience working in cross functional agile teams with PO, business stakeholders and technical delivery teams to take design to development.
• Proven experience in UX research and interaction design activities.
• Excellent negotiation and communication skills to articulate design decisions with valid rationale.
• Strong ability to balance beautiful, trend-forward aesthetics with practical user-friendly experiences and build functionality that support accessibility.
• Proven ability to hit the ground running. (Highly regarded)
• Compulsively high attention to detail and consistently high-quality delivery of work.
• Basic knowledge and understanding of programming concepts and languages such as JavaScript, HTML, and CSS for collaborating with developers and assisting with testing.
• Experience of working across a range of operating systems and platforms such as native iOS/Android, browsers, desktop.
• Experience with Atlassian product suite (desirable)
• Experience with a range of visual communication platforms such as Figma, Miro, Mural etc.
• Experience designing for solutions in the Healthcare industry vertical or familiar with the challenges and constraints of working in the health sector (Highly regarded)
• Thrive in a fast paced and constantly evolving work environment.
Education/Certification Qualifications, both mandatory and desired for this role:
Tertiary qualification in user interaction, user experience, visual design and/or software development
MedicalDirector offers
- 18 working days of paid vacations
- 10 sick leaves
- flexible working environment
- full remote
- opportunity to develop your career in a leading health software company
- access to diverse knowledge sharing, people leader training, and individual development plans
- online fitness classes
- virtual happy hours and employee engagement events
- a positive and collaborative working environment
- generous parental leave scheme and annual leave scheme
- lots of employee engagement opportunities