Overview

About the company:

With Detroit grit and Ukrainian determination, Transcenda is a world-class software engineering services organization positioned to help start-ups scale and enterprise organizations digitally transform.

Headquartered in Metro-Detroit, and with offices in Kyiv, Transcenda is a global design and engineering services organization heavily focused on helping organizations scale quickly. Transcenda’s expertise is in mobile, web, UX/UI, QA, DevOps, project management, product management, cloud solutions, machine learning, and data science.

Must-haves:

  • 3+ years of professional experience in building SaaS / WEB services using Java stack
  • A full-stack mindset to cope with issues across the back-end, web front-end & mobile
  • Experience with Spring Boot and Hibernate
  • Experience with RDBMS such as PostgreSQL and/or MySQL
  • Experience with test-driven development practices (unit tests, integration, e2e)
  • Understanding of REST, HTTP, Websockets, and TCP/IP networking
  • Experience and understanding of Agile software development principles
  • Team player with the ability to work in a distributed team
  • Upper-intermediate level of English
  • Experience with Front-end part

As a plus:

  • Expertise in building search services using ElasticSearch & Lucene
  • Experience with: React, Redux, JavaScript / TypeScript, HTML5 APIs
  • Experience with Amazon Web Services, Terraform, Ansible, and DevOps practices
  • Experience in setting up the CI/CD pipelines, specifically Travis CI

Key responsibilities:

  • Drive engineering from concept to finished product
  • Write clean, high-quality, high-performance, maintainable code
  • Contribute to client-side and server-side architecture
  • Contribute to infrastructure and servers setup automation
  • Collaborate with UI/UX designers, software engineers, data scientists, and product managers
  • Participate in code reviews

Compensation and benefits:

  • Competitive compensation with annual merit increase reviews.
  • Generous PTO/Vacation.
  • PE tax coverage (5%).
  • 100% of medical and sports coverage.
  • Professional & soft skills training.
  • Schedule flexibility and work-from-home options.

About the project (PubHub):

Support requests are up, customer satisfaction is down
When a customer contacts your support center, they don’t want to be transferred, put on hold or forced to contact you multiple times for the same issue. They want answers—now.

When that doesn’t happen, your helpdesk bears the brunt—and customer satisfaction plummets. Of helpdesk support agents surveyed:

Over 50% say they lack the proper tools and information to properly help customers
That’s why helpdesks suffer some of the highest turnovers of any industry—with constant staffing issues and huge costs in new hires and new-hire training.

The smart way to help your customers
PubHub HelpDesk pulls all your product information out of isolated silos and into a single, definitive knowledge base. PDFs, FAQs, videos, tutorials—if it holds product answers, we’ll make sure it’s included.

Once installed, PubHub uses natural language processing to analyze each new helpdesk ticket. Then, it scans the entire knowledge base to find the ideal response materials, and automatically filters the results for context.

So customers get the answers they need—immediately—without a long wait, being transferred, or your support agent having to search the knowledge base.

For live agents or AI
PubHub works for DIY support systems, too. Wherever customers need answers, our system delivers them in the ideal format—whether it’s audio, video, text-to-speech, images or explanatory text.

More details here: https://www.pubhub.help/

 Any questions?
Feel free to text me in skype – live:.cid.47aaf9bd2d3b4d09

Yana Antonyk