Overview

We are looking for IT Support Lead to join one of our R&D teams

Required skills

  • Good understanding of ITIL practices;
  • Good understanding of Service desk structure should be developed;
  • 5+ years or more experience of related working experience in a IT Support function in a managerial role;
  • Understanding of core internet technologies;
  • Extensive experience in troubleshooting customers hardware and software;
  • A deep understanding of people leadership, involving building networks and developing talent;
  • Extensive expertise in developing metrics to measure the effectiveness of technical support within the organisation;
  • BS/BA degree in related fields;
  • Good communications and interpersonal skills;
  • Track record of accomplishment and effectiveness within organisations;

We offer:

  • Work at an international product-based company
  • Working in a comfortable office, Kyiv or Remote is possible;
  • High technical level of the team to join;
  • 8-hour schedule (occasionally possible to work from home);
  • 20 days paid vacation;
  • Unlimited sickness days;
  • Personal accountant;
  • Business trips to the Netherlands, London, Georgia, Canada;
  • Ability to choose a working machine (Mac Pro/Dell).

Responsibilities

  • Assist Core IT Team in coordinating internal IT resources and third parties/vendors for the flawless execution of projects;
  • Develop detailed project plans and track progress;
  • Ensure that all projects are delivered on-time, within scope and within budget;
  • Keep track of IT related expenses and participate in IT budget planning for projects;
  • Supervise and manage IT Support team tasks and processes, assist in incident and conflict solving;
  • Report and escalate issues and incidents to the IT Director as needed;
  • Establish and maintain relationships with third parties/vendors;
  • Create and maintain comprehensive projects documentation.

Project description

Bitfury is an international company with 200+ team members in more than 16 countries. No matter your assignment, your work will support global technology initiatives and best-in-class security operations in North America, Asia and Europe, as well as help us fulfil our mission to make the world more trusted and secure.